Track Your Order

How to Track Your Order

Option 1: Order Number

Enter your order number and the email address used at checkout on our tracking page to get real-time shipping updates.

Option 2: Shipping Confirmation Email

When your order ships, you will receive an email with:

• Your tracking number
• The shipping carrier (UPS, FedEx, USPS, or freight carrier)
• A direct link to track your package

Option 3: Contact Us

Email us at contact@loictailou.com with your order number and we will provide a status update.

Shipping Timelines

Freight Deliveries

For large items (grills, outdoor kitchen equipment):

• The freight carrier will contact you to schedule a delivery appointment
• Someone must be present to inspect and sign for the delivery
• Inspect your shipment before signing. Note any visible damage on the delivery receipt

Order Status Definitions

• Processing: Your order has been received and is being prepared for shipment
• Shipped: Your order has left our warehouse and is in transit
• Out for Delivery: Your order is on the delivery vehicle and will arrive today
• Delivered: Your order has been delivered to the shipping address

Did Not Receive Your Order?

If tracking shows “Delivered” but you did not receive your package:

1. Check around your property and with neighbors
2. Verify the shipping address on your order confirmation
3. Wait 24 hours — carriers sometimes mark items as delivered before actual delivery
4. Contact us at contact@loictailou.com and we will investigate

Need Help?

Email us at contact@loictailou.com with your order number.